TERMS OF SERVICE
Effective Date: September 28, 2025
Services
Scope: Kilverneen House Consulting provides business operations consulting, executive support, and related professional services as specifically agreed upon in individual client agreements.
Customization: All services are customized to client needs and formalized through separate statements of work or service agreements.
Client Responsibilities
Information Accuracy: Clients must provide accurate and complete information necessary for service delivery.
Timely Communication: Clients agree to respond promptly to requests for information, feedback, or decisions.
Access: Clients will provide necessary access to systems, personnel, and information required for service delivery.
Payment Terms
Fees: Service fees are specified in individual client agreements.
Payment Schedule: Payment terms are net 30 days unless otherwise specified.
Late Payments: Late payments may incur interest charges and may result in service suspension.
Confidentiality
Mutual Obligation: Both parties agree to maintain confidentiality of proprietary and sensitive information.
Client Data: We treat all client information as confidential and will not disclose it to third parties except as required by law.
Duration: Confidentiality obligations survive termination of the business relationship.
Intellectual Property
Client Materials: Clients retain ownership of their existing intellectual property and business information.
Work Product: Deliverables created specifically for clients become client property upon full payment.
General Knowledge: We retain the right to use general knowledge, skills, and experience gained during engagements for future work.
Limitation of Liability
Service Limits: Our services are advisory in nature. Implementation decisions and results remain client responsibility.
Liability Cap: Our total liability for any claim shall not exceed the fees paid for the specific services giving rise to the claim.
Excluded Damages: We are not liable for indirect, incidental, consequential, or punitive damages.
Service Modifications
Right to Modify: We reserve the right to modify services and terms with reasonable notice.
Client Notice: Material changes will be communicated with at least 30 days advance notice.
Termination
Either Party: Either party may terminate the relationship with written notice as specified in individual agreements.
Effect: Upon termination, each party will return confidential materials and cease using the other party's confidential information.
Dispute Resolution
Governing Law: These terms are governed by the laws of Virginia.
Jurisdiction: Disputes will be resolved in the courts of Fairfax County.
Good Faith: Both parties agree to attempt good faith resolution before pursuing formal legal action.
General Provisions
Entire Agreement: These terms, together with specific service agreements, constitute the complete agreement.
Severability: If any provision is deemed unenforceable, remaining provisions continue in effect.
Contact Information: Questions about these terms should be directed to kathy@kilverneen.com.